Refund policy

At Bonded, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, which is why we offer a straightforward Returns and Refunds Policy for our customers.

Eligibility for Returns and Refunds:

• Returns and refunds are only accepted if the product is damaged upon delivery.
• To initiate a return, please contact us within 7 days of receiving your product with photographic evidence of the damage.
• We cannot accept a return if you are unable to apply the product. 

Process:

1. Contact Us: Reach out to our customer service team to start the return process. Please include your order number and photographs of the damaged item.
2. Review: Our team will review your return request. Once approved, we will provide you with instructions on how to return the damaged product.
3. Return the Product: Pack the item securely and send it back to us, following the provided instructions. Note that the customer is responsible for return shipping costs.
4. Refund Processing: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the original method of payment within a certain amount of days, depending on your card issuer's policies.

Please Note:

• Products must be returned in their original condition and packaging.
• Items returned without prior approval from our team will not be eligible for a refund.
• This policy is subject to change; the latest version will always be available on our website.

Your trust in Bonded is immensely appreciated. We're here to ensure that your experience with us is nothing short of exceptional.